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Forum FAQ – Cake Hotline

Posted by Ashley Rae on March 31, 2012

The First “Forum FAQ”

After working at Walt Disney World in Food & Beverage for over three years, I’ve been able to tackle many different Guest questions.  I always said I liked to experience the parks from the Guest prospective so I could better direct a Guest during their trip.  Now, I hope to scour different forums and remove the assumptions from people’s questions.  Since I’m no longer a Cast Member, I can’t be as robust with my answers as I would like, but hopefully I will remove a little bit of the mystery.

On a popular site, I found a question that pertains to ordering a customized cake on property.  Fortunately, I manned this aspect of the business for a few days.  First of all, Walt Disney World manages not all restaurants.  For example, the Italy Pavilion, the France Pavilion, Portobello’s Yacht Club, and T-Rex are all Operating Participants.  Although they might be placed next door to a WDW managed location or even within a park, Disney does not have very much control over their policies and procedures.

The Cake Hotline can be reached at 407-827-2253.  This will get you to a directory for the entire WDW Resort.  I will speak here for Epcot’s cake options.

There are chocolate and vanilla varieties for each cake.

The 6” round cake is NOT customizable ($21).  The location might have a celebration disk, but since 2010, these have become rare.

There are 8” ($32) and 10” ($45) square cakes.  These are layered cakes that are made with a custard cream between layers.  These can be “customized”.  Disney’s version of customization is the use of an edible screen that can be laid on the top of the cake.  This can include an image of a character (most likely Googled) and a message (Happy 1st Birthday).

The next cake is about 10” big and shaped like Mickey Mouse’s head ($48).  This cannot be customized.  If you’re lucky, the location of your reservation might have chocolate icing so that they can write on the plate.

**Add Gratuity and Tax to Each Price.**

Now I know you have two more questions…

Is that enough cake for my party? AND What if I want to do something a little bit MORE special?

Very, very rarely have I ever seen a family even finish the 6” cakes.  They wind up handing their slices off to neighboring families, or even offer the Servers the remainder of their cakes. The standards say the 6″=4 People, 8″=8 People, 10″=16 People.  Remember if you are on the DDP, the cakes are an additional price and you will STILL have the option of getting your included dessert.

**But as a side note, I think the 8” cakes are tastier and the small image is always a nice touch.**

If you want to do something MORE special, it is always up to the discretion of the Park or Resorts Pastry Chef.  If the time and materials are available, they will do everything in their power to help you.  I’ve seen people get White Chocolate Castles ($110 not including the cake), Haunted Mansion scenes, and “Surprise, You’re a Big Sister!” cakes.  But I’ve also seen people get denied, so it’s a matter of good timing and original ideas.

I originally mentioned that there are Operating Participants.  This is because it is not the operator’s fault if you do not hear back from an Operating Participant.  After you call the Cake Hotline, the operator forwards your message and might not know if you were ever contacted.  Remember, at the end of the day, Disney is a Business and there are efficiency standards being adjusted all the time.

See Ya Real Soon, Ashley


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Wine & Dine Half Marathon…

Posted by Ashley Rae on August 9, 2010

I know it has been over a YEAR since I’ve touched this blog! I’m really hoping that life is going to cool down soon. Since last year, I spent 10 months working in the Norway Pavilion’s Akershus Royal Banquet Hall and since April I have been at the UK’s Rose and Crown. I’ve loved every second of it, but balancing it between a full time schedule at UCF leaves me exhausted at the end of the day.

But… what I really want to talk about is my current Wait List position for the Wine & Dine Half Marathon on October 2, 2010. I’m hoping with the new 1000 positions they opened up for the race that I will quickly get a response (or at least within the next two weeks). Either way, I’m starting my training today! This might be a lame eight weeks of blogging, but I need somewhere to inspire me to stay on track. The desired effect will hopefully lead me to return to the Disney blogging community… Hope you join me on my half marathon adventure!

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Hot Air Balloons

Posted by Ashley Rae on July 26, 2009

The SeasonsEarthWinterSpringSummer

The Land Pavilion in Epcot’s Future World has undergone many changes during its existence.  The balloons in the center of the building went through multiple changes including both mobility and theming.  The final result is what you see here.  Each balloon represents a season.  This theming continues downstairs in the pavilion’s food court titled The Sunshine Seasons.

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Having a Magical Time

Posted by Ashley Rae on June 8, 2009

UK ClockThis clock is located within the United Kingdom pavilion in Epcot.  Although not obviously designed after a specific piece of architecture from the UK, the location over looks some fun performances.

Between The Tea Caddy and the clock, Guests can get the chance to enjoy an immersive experience with The World Showcase Players and their rendition of King Arthur and the Holy Grail.  In the garden toward the back of the streets, Guests can watch a Beatles tribute band called The British Invasion.

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Having a Magical Time

Posted by Ashley Rae on April 19, 2009

American AdventureAnother very functional clock over at The American Adventure in the World Showcase.  I know that the Imagineers who constructed the main building used forced perspective to make the building look smaller although it appears to have four stories.  I wonder if the clock factors into this at all.

American Adventure Clock

As a side note, a quote from Glen Whalen from Passamaquoddy “…it’s like the American Adventure…You leave proud.” -Glen Whalen

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The Seas With Nemo & Friends

Posted by Ashley Rae on April 6, 2009

The Living Seas (1986-2006)

The Living Seas (1986-2006)

In 1986, The Living Seas pavilion opened and included a seacab ride through the aquarium, a movie about the development of the Earth and seas, and hydrolators which took you into Sea Base Alpha. Although the ride went through renovations during the years following which included the removal of the seacab attraction, nothing compared to the complete overhaul of The Living Seas in October 2006. A few years prior, Turtle Talk With Crush debuted in The Living Seas, but the refurbishment introduced new Disney-Pixar additions. During the Year of a Million Dreams campaign, The Living Seas was converted to the Seas with Nemo & Friends.

Entrance Since October 2006

Entrance Since October 2006

Part of the old track from the seacab attraction was used for the new “clamobile” ride which now takes you on an adventure to help find Nemo.  Anamatronic facades of noisy seagulls were placed outside and a picture opportunity with Nemo & friends.

Close By Photo Opportunity

Close By Photo Opportunity

Originally the queue for The Living Seas showcased the history of deep sea exploration. Now the wait brings you to the beach as a vacant lifeguard chair greets you before your dive under water with  your fish companions.
Great moments in this ride include the warning signs during your beach excursion.  The sign on the right seems like a regular advertisement, but might be more.  The important aspects of this sign are its address and “To Air is Human”.  1401 Coral Coast Highway could be a reference to 1401 Flower Street in Glendale, CA.  While the mention of “Human” might be put together to hint at Walt Disney Imagineering’s Human Resources Office.  The lifeguard stand on the left might be meant to look like a “SA”.  This might pay homage to The Livings Seas’ Sea Base Alpha.

The Seas With Nemo & Friends (Lifeguard Stand in Queue)

From classic to new, both pavilion themes offer different looks at the under sea life.  This pavilion now has some great attractions, but most important are the educational opportunities inside the tanks.

Sign Within the Queue

Sign Within the Queue

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Celebrate Springtime!

Posted by Ashley Rae on April 2, 2009

This year’s Epcot International Flower & Garden Festival kicked off on March 18 and is set to run till May 31, 2009.  This year’s theme, Celebrate Springtime! directly correlates with Walt Disney World’s year-long “What Will You Celebrate?” campaign.

Disneynature is presenting the festival along with other sponsors such as AARP, Tinkerbell and the Lost Treasure, Evos & Weevos play systems, Guerlain, Inc., Twinings, DIY Network, FNGLA, Floating Island Southeast, and Rain Bird Corporation.  These companies have come together to offer great activities, both classic and new, to this year’s event.

New topiaries this year include Cinderellabration, the Pixie Hollow Fairy Garden,  and Be Our Guest.  Another feature is the Sand Sculpture Art presented by Disneynature on the Test Track Walkway.

The Epcot International Flower & Garden Festival includes bands as a part of its Flower Power Concert Series.  These performances are in The America Garden Theatre, a part of the American Adventure pavilion in the World Showcase.

This year’s performers include…

  • Davy Jones (March 20-22)
  • Paul Revere & The Raiders (March 27-29)
  • The Turtles Featuring Flo & Eddie (April 3-5)
  • Herman’s Hermits Starring Peter Noone (April 10-12)
  • The Ventures (April 17-19)
  • NEW- Harold Melvin’s Blue Notes (April 24-26)
  • Chubby Checker & The Wildcats (May 1-3)
  • Ricky Nelson Remembered Featuring The Nelsons (May 8-10)
  • Jose Feliciano (May 22-24)
  • The 5th Dimension (May 22-24)
  • Tony Orlando (May 29-31)

And for the gardening fanatic, there will be opportunities to meet some Great American Gardeners throughout the festival.

  • Jon Caroftis (March 20-22)
  • Shirley Bovshow (March 27-29)
  • Susan Belsinger (April 3-5)
  • Felder Rushing (April 10-12)
  • Joe Lamp’l aka joe gardener (April 17-19)
  • Jeff Lowenfels (April 24-26)
  • Joe Washington (May 1-3)
  • Tom MacCubbin (May 8-10)
  • Raymond Western (May 8-10)
  • Melinda Myers (May 15-17)
  • Robert Bowden (May 22-24)
  • Rita Randolph (May 29-31)

Although the signature events might be worth coming out for the weekend, experiencing the Epcot International Flower & Garden Festival favorites such as Minnie’s Magnificient Butterfly Garden and the topiaries that showcase the talent within Walt Disney World’s horicultural department is well worth a casual stroll during the week when crowds will be thin.

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